Access Veterinary Care | Team Feedback

Team Feedback

Type:	Your Name	Date	Status
GEN	Lisa Standiford	May 14	Unread	Roo is doing good. No complaints whatsoever.
GEN	Renee Kinnaird	May 12	Unread	I recently purchased preventative for my dogs. I tried to click the link in the message to upload the rebate and it is telling me that link doesn’t . . .
OTS	Cathy Carter	May 10	Unread	Hello. Relatively new to your practice. At every turn every single staff member has gone above and beyond. Simply could not be any more pleased by . . .
OTS	Susan Thomas	May 10	Unread	I would like to thank the entire staff for taking such excellent care of Miss Lexie. She is doing very well.
GEN	Julia Castle	May 07	Unread	Idea for the SIAR long term fostering. (Lucy) for example. If a foster is going to be long term or coming in for more that the hw treatment. Would . . .
OTS	Matthew Wright	May 06	Unread	Thank you for taking care of my Fig Newton
OTS	Robert Winn	May 01	Unread	Per usual Scout’s visit was polite, prompt, professional. Advice on issues was given, and the staff’s handling of Scout was well done. I’m . . .
OTS	larry	Apr 24	Unread	great vets and staff
OTS	Sue Prather	Apr 08	Unread	The staff and doctors are wonderful to our pets and parents just continue doing what you do and thank you for everything.
OTS	Cathy J. Carter	Apr 08	Unread	Visited your clinic for the first time on Friday, April 5, with my dog Mokie and was so very impressed with your facility (clean, NO odor, inviting) . . .
GEN	Katie Ames	Apr 04	Unread	Blake is doing great after her last visit. Very professional staff and am happy to be talking both my babies there
ISSUE	Julia Castle	Mar 28	Unread	The centrifuge at Jeff start acting up today. It would only spin on the blood settings for less than a minute. I let it stop then try again. I had . . .
GEN	Chloey	Mar 22	Unread	We keep finding a ton of water in the corner by the autoclave at Jeff. I made sure the valve for the ultrasonic was closed (it was). I don’t think it . . .
GEN	Julia Castle	Mar 12	Unread	Alexa at glr pharmacy is not working again. I tried to unplug it and leave it off for 30 minutes. When we plugged it back it she just has a blue . . .
ISSUE	Julia Castle	Feb 16	Unread	Could we update the echocardiogram canned estimate to have a low end with the screening echo and high end with a full echo? I keep running across . . .
GEN	Paige Gratton	Feb 16	Unread	Tested echo buttons, Room 2 and Reception only go off in the back but not in pharmacy where we can hear them. Tried turning off and on but still . . .
GEN	NLB	Apr 22	Addressed	If controlled substance, need to keep under same doctor for inspect reporting. Each new doctor has to check inspect, easier to stay with one.
GEN	Alt	May 06	Addressed	Tigerview is not connecting with the server so Rads are not transferring and we are having to manually enter clients and patients.
GEN	Hannah Vaughn	May 07	Addressed	Can we have a reminder at rounds for DVMs to make sure they’re kicking rechecks back as intitial/tech or initial/CER? I’ve had a few kicked back to me . . .
ISSUE	Susan Bourke	May 07	Addressed	Radiographs are sending when order, have to enter manually. X-rays are not sending to server. JMC restarted X-ray computer and it did not help
GEN	Hannah Vaughn	Apr 29	Addressed	Just FYI the website still mentions advanced membership, had New Client asking about it today
GEN	HKF	Apr 30	Addressed	Just wanted to give a heads up, may already be on your list of things to do, but in case it wasn’t. Looks like there’s still a part about the advanced . . .
ISSUE	Julia Castle	Apr 26	Addressed	4/26/24. I am unsure of who is doing this. We again found wet hand towels in the drawer for dentistry. I’m not sure how to fix this problem. It would . . .
GEN	Meghan	Apr 29	Addressed	Requested photo
ISSUE	NLB	Apr 09	Addressed	Can no longer prescribe zonisamide on impromed
ISSUE	NLB	Apr 05	Addressed	Please make sure all heaters are turned off before leaving and the doors are properly locked. GLR front side door was locked but not latched so could . . .
GEN	Carol	Mar 28	Addressed	All forms except NCFs are asking for an email instead of a phone number. At one time it did ask for phone numbers, but not sure when it changed. Would . . .
GEN	Aliyah	Mar 25	Addressed	I had an appointment today with NLB that was a 8 year old and the owner was wanting to get her along with another pet declawed. NLB and I have both . . .
GEN	Angela	Mar 14	Addressed	2 concerns. 1, with the printable consent form the pice for microchip is wrong and needs to be changed 2. Thursday morning at Jeff there is still a . . .
GEN	Keyla Scrogham	Mar 20	Addressed	Could you please send me a copy of Mogley recent vet visit? He’s getting groomed today and needs a copy of his rabies vaccine.
GEN	Julia Castle	Mar 19	Addressed	It’s that time again for the anesthesia machine inspection. I know last time you said they were expensive and you wanted to look into more/other . . .
GEN	Keyla Scrogham	Mar 20	Addressed	Could you please send me a copy of Mogley recent vet visit? He’s getting groomed today and needs a copy of his rabies vaccine.
GEN	Danielle Linder	Mar 04	Addressed	Charlie is doing great after our last visit! No problems and no ear scratching. Thanks!
GEN	Julia Castle	Mar 12	Addressed	Could we get a sign for the front doors that say we do not accept walk-ins. We have have had an increase in people walking in. I know the door said . . .
GEN	Jmc	Feb 22	Addressed	On Susan’s Omega form jn training it will only let her put in 3 items per section. When she pulled up the training it still has the previous check off . . .
GEN	Chloey	Mar 01	Addressed	Max Haas is scheduled for a dental on 3/4/24. There was no deposit taken. He was also put on the schedule as a long when he is getting a basic dental . . .
GEN	Alt	Mar 07	Addressed	I have been finding UC with the patients information sticker placed on the wrong side of the blood agar plate which makes it difficult to read
GEN	Chloey	Mar 08	Addressed	The incubator temp is not being checked everyday at Jeff. Today it was 39 degrees and there was a culture inside.
ISSUE	Tiffany	Mar 07	Addressed	Please check towels for poop before putting in the laundry basket. This sat over night and if the towel had not been shook out prior to washing this . . .
GEN	Carol	Feb 26	Addressed	When we receive the HS questionnaire it shows the chronic issues on the form, but doesn’t note that’s what they are. Ummmmm there is a line marked . . .