Privacy Policy
Last Updated: 12/08/2025
Access Veterinary Care (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our mobile app, or receive services at our clinic.
Information We Collect
Information You Provide
When you interact with our practice, we may collect:
- Contact information (name, address, phone number, email address)
- Pet information (name, species, breed, age, medical history)
- Payment and billing information
- Communications you send to us (emails, form submissions, appointment requests)
- Wellness membership enrollment information
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device information (browser type, operating system)
- IP address
- Pages visited and time spent on our site
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Provide veterinary care and services to your pets
- Schedule and manage appointments
- Process payments and manage your account
- Communicate with you about your pet’s care, appointment reminders, and follow-up instructions
- Administer wellness membership plans
- Send pet health information and practice updates (with your consent)
- Improve our website and services
- Comply with legal obligations
Pet Medical Records
We maintain medical records for all pets under our care. These records are used to provide appropriate veterinary treatment and continuity of care. We may share your pet’s medical records with other veterinary professionals when necessary for your pet’s treatment, such as referrals to specialists or emergency care providers. We will obtain your consent before sharing records for other purposes.
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Veterinary specialists, laboratories, or emergency facilities when necessary for your pet’s care
- Service providers who assist our operations (payment processors, appointment scheduling systems, website hosting)
- Legal authorities when required by law or to protect our rights
Our Mobile App
If you use the Access Veterinary Care mobile app, we may collect additional information such as appointment history, prescription refill requests, and push notification preferences. The app may request access to certain device features to provide its services.
Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You may:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly
- Request a copy of your pet’s medical records
Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Access Veterinary Care Phone: (812) 590-3081 Email: info@accessveterinarycare.com
New Albany Location: 3105 Grant Line Road, New Albany, IN Jeffersonville Location: 5012 1/2 E Hwy 62, Jeffersonville, IN