Welcome to the AVC Wellness Membership
Our goal with the AVC Wellness Membership is simple: make preventive care easier, more consistent, and more supportive—without surprises. This program is designed to keep you connected to our veterinary team throughout the year, so questions get answered early and care stays proactive rather than reactive.
What’s Included in Your Membership
Your membership covers the core preventive services most pets need every year:
- Annual veterinarian exam / consultation
- Core vaccine updates (as needed)
- Dogs: Rabies, DA2PP, Leptospirosis
- Cats: Rabies and FVRCP
- Fecal parasite exam
- Heartworm test (dogs)
- Mid‑year technician wellness visit (approximately 6 months after the annual exam)
- A 10% discount on non-surgical services for that pet as long as their membership is active (auto-renewing)
The Mid‑Year Technician Wellness Visit: What and Why
The mid‑year technician visit is a key part of the membership. It gives us a structured check‑in halfway through the year to monitor weight, assess dental health, review medications and preventatives, address behaviors, and answer questions before small issues become bigger ones.
Just as importantly, it keeps consistent contact between you and the veterinary team. Many pets don’t need a full doctor exam at that visit—but they do benefit from experienced eyes, hands, and conversation.
Looking Ahead: Additional Member‑Only Options
As the program matures, we plan to add optional member‑only services, such as monthly billing options for dental care or other longer‑term treatment needs. We’re a small, locally-owned company focused on on clarity, fairness, and good medicine for our team (you), so we want to be sure this new program is working smoothly before we expand it – but we’re never ones to settle for “good enough,” so stay tuned.
Frequently Asked Questions
Can I use member services and benefits at either AVC office?
Yes!
How does renewal work?
Memberships are set to auto‑renew annually. The renewal payment is processed one year from your start date, and you’ll receive notification a few weeks before the charge.
Can I change my payment method or cancel on my own?
Yes. You can update your payment method or cancel auto‑renewal at any time. If you cancel auto‑renewal, any membership discounts end immediately, but unused included services remain available.
Is the membership refundable or prorated if I cancel?
No. Membership fees are non‑refundable and are not prorated if canceled.
How do I make sure we don’t miss included services?
We schedule visits every six months as part of the program. This built‑in cadence helps ensure your pet receives the services included in the membership.
What if my pet needs to see a Veterinarian mid‑year?
If a doctor visit is needed instead of the technician visit, you may apply your membership benefit as a discounted DVM visit in place of the technician visit (not in addition to it).
Does each pet need their own membership?
Yes. Memberships are per‑pet. To encourage consistent care for multi‑cat households, additional cats receive $10 off their membership. Why just cats? Well, statistically a lot of you guys seem to forget you have them until they “break.” We’d like to encourage you to let us help you be a little more proactive ;)
What services receive the membership discount?
Active auto‑renew memberships receive a discount on non‑surgical services. Discounts do not apply to surgical or dental procedures, pharmaceuticals, or third‑party services,
Are there any restrictions on using my pet’s member discounts?
Discounts apply only to pets with an active membership. Discounts are also not available if using financing plans such as Care Credit or Cherry.
What happens if my pet moves or I transfer care?
Included services remain available to you, but memberships are not transferable between pets, clinics, or if re-homed.
What if I don’t want to bring my pet in for a Mid-Year Technician Visit?
Some clients are hesitant to bring their pet due to travel difficulties – we do offer a brief phone consult option instead. While it’s always most useful seeing you and your pet in person, our techs can still offer valuable input for you and your pet this way.
But there’s nothing wrong with my pet? Why should I come in for a Mid-Year visit?
Our experienced team always has guidance and tips to offer for improving your pet’s wellbeing and keeping them healthy, as well as helping you get the best out of your relationship with them. Most of our clients find they have plenty of questions for us once they start thinking about it too. And, it’s extremely valuable for your pet to come in feeling good and see us with maximum treats and minimum poking and proding – it makes them more comfortable here with us when they are sick in the future. Plus – are you sure there’s nothing wrong. We hope not, but it’s not unusual to be suprised!
If you ever have questions about your membership or your pet’s care, our team is here to help. Email us at info@accessvetcare.com or ring at (812) 590-3081.